Latest Covid-19 Update, Staying Safe!

We are looking forward to welcoming you to our parks.

Update 18th March 2021
We have been getting a lot of phone calls and messages of late with regards to owners being able to come down to their vans from the 29th March. As previously mentioned we wanted to wait until we had clarification from the Council on this matter.

We have since received an e-mail from the Council which I have outlined below.

We are currently advising that people should not be visiting their caravans as Holiday sites should remain closed until April 12th, Subject to change.

Currently, our guidance from the Government is that no sites should allow visits unless exceptional circumstances which would class as essential travel and Covid -19 guidelines state local travel only at the moment.

Guidance states from the 29th March You should still stay at home as much as you can and people should continue to minimize the number of journeys they make where possible. Traveling to your caravan is not essential and we advise individuals wanting to visit their caravans should not until April 12th when caravan sites re-open.

As government guidance is subject to change, please keep checking our website as any updated guidance will be posted.

With this in mind, please note that access to caravans will only be available from the 12th April 2021 and not before. We appreciate that this is not ideal but unfortunately our licence is issued by the Council and we have to follow their advice on this matter.

Update 2nd Nov
As you will have heard Boris Johnson is presenting to parliament tomorrow and a vote will take place on Wednesday regards the proposal made on Saturday evening.  Until Wednesday or until further information is made available to us please refer to the Government Guidance and announcement that have been issued.

Our website will be updated once the vote has taken place and the position is determined

Update 29th Oct
We are, of course, always pleased to see you, your families and guests. We also have a duty of care to everyone on our parks.

Please therefore, before travelling to our parks, ensure you consult current Government guidelines regarding the law relating to Travel and Health and Safety issues during the Covid 19 pandemic.

If you are permitted to travel, and do visit one of our Parks, please respect the safety of others and also follow the Health and Safety guidelines on our web site and placed around our parks. We realise you will already be following your own measures for the safety of you, your family and friends.

Please be careful and STAY SAFE ☺

Update 23rd July
Following government guidelines from Friday 24th July it will be compulsory for you to wear a facemask when visiting the office on any of our parks.

In the light of the Government’s announcements and guidance, and in particular, to ensure we do nothing to add to the burden of our wonderful NHS, all of our Holiday Home and Touring Parks have been closed since March 22nd 2020 except, under government requirements, to those whom have no other residence.

A Welcome Gift
We have been working hard to keep your Holiday Home safe, and the Parks looking really good in your absence to ensure your return is as enjoyable and safe as possible. Although over the last 3 months our costs to maintain our parks have continued we would like to welcome you back with a welcome back gift of up to £400.

For Highfields & Haven, Waterside (excluding tourers) and Beacon Park we’ve decided, whether you’ve chosen to pay your ground rents by Option 1, 2 or 3, and provided your pitch fees have been paid, we’ll GIVE YOU a £100 credit on your electricity card THIS year. If for whatever reason there is any amount still outstanding on your ground rent provided payment is made by 31st July 2020 this gift will apply.

IN ADDITION for 2021, again whichever Option for payment you chose and provided your pitch fees have been paid, we will GIVE YOU a further £300 credit against your final ground rent payment.

For Tourers, for those paying the full years rents on time, tourers on the Hard Standing will receive a £40 Electricity CREDIT this year and a £150 CREDIT  off their pitch fee next year & for tourers on grass a £40 Electricity credit this year and a £100 CREDIT off their pitch fee next year.

For Willow Lake Holiday Park we’ve decided, for those paying the full years rents on time, they will receive a £150 CREDIT  off their pitch fee next year.


Your park
Please read the guidance about your individual park by clicking the image on the right (or below on a mobile phone), this will give information on your park and the measures we are putting in place to keep you and your family safe when you are back on our Park.

Your safety is paramount to us and on your return to the Park, you will see the work our teams have been doing to ensure you and your family’s safety when we are able to reopen.

Touring Parks
The Touring Park on Waterside Leisure Park will also be open on the 4th of July. The wash block is now open. Please follow the Covid 19 health and safety signs and advice. Only 2 people in the wash block at any one time. We have, for obvious reasons, turned off the hot air hand dryers, please bring your own towels.

Subletting of your holiday homes?
If your Licence Agreement allows letting your holiday home, please confirm you have read and will apply the government guidelines and other relevant information by signing the Letting List Form more info can be found on Subletting Your Holiday Home.

Covid 19 updates
The Parks are looking great and all our teams are being made aware of and trained with regard to the Covid 19 Health and Safety Requirements and the assessments we have carried out.

We will be updating our advice, for your information and safely, as more information is made available by the Government

Leicester Lockdown
Due to the recent lock-down restrictions in Leicester, we would ask that any customers who are from the following areas do not return to the park until lock-down has been lifted. This decision will be reviewed after the 17th July 2020

Blaby District
* Braunstone Town (including Fosse Park)
* Glenfield
* Glen Parva
* Leicester Forest (East of the M1)
* Thorpe Astley
* Birstall
* Thurmaston
All areas of Oadby and Wigston

We appreciate that you are all eager to return to your caravans but in the interest of public safety the company would appreciate your co-operation in this matter

Office contact details
In order to be able to deal with the substantial number of messages and calls we are receiving, and to make it easier for all our Holiday Home owners, we have designated the following E mail address and telephone number to deal with all queries.

Highfield & The Haven 01754 763910
Email address [email protected]

Please be aware we are working hard to prepare our Parks for opening at present but we will get back to you as soon as we can.

Have you dealt with essential safety measures?
Before or on arrival at your Holiday Home please;

  • Ensure your annual gas safety check has been carried out and you have provided a copy of the certificate to the office – SJR Plumbing 07766831438
  • Run your hot and cold taps for 2/3 minutes before use.
  • Flush through your water systems to clear out stagnant water, especially shower heads and avoid inhaling spray by turning shower heads etc away from you.
  • Flush toilets once before use.
  • Follow instructions regarding waste disposal arrangements.
  • Be aware there will be no public convenience open on the parks
  • Don’t forget your Caravan keys & Electric Card


Waterside: The gates will open at 8am on Saturday 4th July and the Office will open at 8.30am
Highfield & The Haven gates open 8am on Saturday 4th July and the Office will open at 8.30am

Beacon Park: Park access from 8am on Saturday 4th July onwards
Willow Lakes: Park access from 8am on Saturday 4th July onwards


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